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Welcome to the Privacy Policy ("Policy") page of the official JAECOO Indonesia website. To provide our products and services, PT Chery Sales Indonesia and/or its affiliates (hereinafter individually or collectively referred to as “Jaecoo Indonesia” or “We”) require the Personal Data of prospective consumers, current consumers, car owner, and/or visitors to the Website (“You”) to continuously deliver the best service and experience you seek.
We recognize the importance of protecting your privacy and ensuring the security of your data throughout its management process. We are committed to safeguarding your data in compliance with Indonesian regulations and Jaecoo Indonesia’s internal policies by establishing robust rules for the protection of Personal Data through this Policy. Therefore, this Policy aims to ensure that you understand why your Personal Data is required and how it will be processed.
This Policy is an integral part of the website and services we offer. By using any of our website or services, you agree to all the terms outlined in this Policy.
Please read this Policy carefully to ensure you understand it before using any of the services provided through our website. By using our website, you are giving your consent for us to process your data as stipulated in this Policy. However, please note that this Policy does not apply to:
The processing of personal data related to your use of our vehicles;
Your use of third-party services available on our website. The processing of your data in connection with these services is governed by their respective privacy policies, which we strongly encourage you to read thoroughly.
Our website includes various functionalities that involve different types of personal data processing, as detailed below. By using our app, you are giving your consent for us to process your data as detailed bellow:
User Communication
To address any feedback, requests, questions, or complaints regarding our products and services through the communication channels available on our website, we collect your personal contact information—including your name, phone number, and email address—as well as details of your communications and interactions, including the specifics of your request.
The legal basis for processing of the data mentioned above is performance of a contract with you or actions required to fulfill your request before entering into a contract, as well as our legitimate interests in managing and responding to your inquiries and requests efficiently.
Security and Improvement
To ensure the smooth operation of our website and/or services, maintain their functionality, safeguard your security, and enhance operational quality and efficiency, we will collect your device information and network activity information. This includes information such as your device details, service logs, operating logs, performance status, and device-specific data, including model, operating system, unique device identifiers (e.g., IMEI, Android ID, OAID, IMSI, IDFA, BSSID, SSID, Package Name), IP addresses, network performance data, and device location information while you use our products and/or services.
Troubleshooting
To diagnose and resolve technical issues, enhance system stability, and improve user experience, we collect crash logs and account information.
The legal basis for processing of the data mentioned above is your consent.
Analytics Data
To understand user interactions with our website, analyze UI behavior, and enhance our services, we collect analytics data, including aggregated information on website usage and user behavior.
The legal basis for processing of the data mentioned above is our legitimate interest and your consent.
Compliance
To ensure compliance with regulatory requirements, we collect your contact information, order details, and vehicle information.
The legal basis for this processing is our necessity to comply with legal obligations.
Our website integrates social media plugins from popular platforms such as Instagram, Facebook, Twitter, TikTok, and YouTube. Here’s how they function:
Initial Deactivation: When you visit our website, social media plugins are inactive by default, meaning no data is shared with these networks. To use a plugin, simply click on it to establish a direct connection to the respective social network’s servers
Account Association: If you are logged into a social network when activating the plugin, your visit to our website may be linked to your account on that platform. To prevent this, log out of your social media account before activating the plugin. The social network will not track your visits to other pages on our website unless you activate its plugin on those pages as well.
Data Transmission: Once a social plugin is activated, content is transferred directly from the network to your browser and integrated into our website. This process may involve data transfers governed by the respective social network’s policies. Your connection, data exchanges, and interactions with the social network are solely subject to its privacy policies.
Plugin Activation Duration: The plugin remains active until you manually deactivate it or clear your cookies. For more details on managing cookies, please refer to our Cookies Notice.
Additionally, our website may contain links to third-party websites beyond our control. This Privacy Policy does not apply to those websites. If you access an external website via a link on our platform, that website’s operator may collect and process your data according to its own privacy policy, which may differ from ours. We encourage you to review the privacy policies of any third-party websites you visit.
In general, we do not share your personal data with anyone for any purpose, except for the following circumstances:
Affiliates and subsidiaries
To assist, operate, enhance, and fulfill services on our behalf, and based on our legitimate interest in outsourcing certain operations, we may share personal data with our affiliates and subsidiaries.
Services providers and business partners as data processors
We share data with our service providers and partners to maintain our business operations, manage our relationship with you, and deliver our services:
IT providers and their sub-processors
Personal data is transferred to IT-providers who supply general business support systems to us, such as software and data storage providers.
Authorized retailer(s) and its sub sub-processors
Personal data is transferred to authorized retailer(s) for the purpose of communication and administration of the handover of cars (if applicable).
Marketing and advertising suppliers
To assist, operate and fulfill services with marketing services or with digital advertising.
Law enforcement and government authorities
To fulfill our legal obligations, we may be required to disclose information in response to subpoenas, court orders, or lawful requests from government authorities conducting investigations. This includes complying with law enforcement requirements, responding to regulatory inquiries, and verifying or enforcing our policies and procedures. We may also disclose information in emergency situations to prevent or halt potentially illegal, unethical, or legally actionable activities. When we receive a request for personal data from a law enforcement authority, we carefully assess the necessity and proportionality of the requested information before proceeding with disclosure.
Business Partners
We may disclose your Data to business partners (including outsourcing parties), advisors (including lawyers, tax accountants, and public accountants), the Indonesian government, or other parties related to our business operational, as long as permitted by applicable law.
We have implemented security measures to safeguard the personal data you provide, ensuring protection against unauthorized access, disclosure, use, modification, damage, or loss. Although we are committed to taking all reasonable and feasible measures to protect your personal data, please note that no data transmissions over the Internet can be guaranteed to be 100% secure. Therefore, in case our physical, technical, or managerial protection facilities are compromised, resulting in unauthorized access, disclosure, alteration, or destruction of information, and causing damage to your legitimate rights and interests, we are not liable for any damages arising from an event that are beyond our control.
During your use of our service, we will store your personal data, and the retention period will not exceed what is necessary to provide the service. If we cease to operate this service, you cancel your account, actively delete your personal data, or the retention period exceeds what is necessary, we will delete or anonymize your personal data in accordance with applicable laws within a reasonable timeframe. However, the following exceptions apply:
Legal and Regulatory Compliance: We may retain personal data to comply with legal and regulatory requirements, such as those specified in the Minister of Communication and Information Technology Regulation Number 26/Per/M.Kominfo/5/2007 concerning Securing the Use of Internet Protocol-Based Telecommunication Networks and other related law and regulation, which mandates the retention of network operation logs and security incident records for a minimum of three months.
Financial and Legal Purposes: We may extend the retention period for financial, auditing, dispute resolution, and other legitimate purposes as required.
Customer Processing Needs: As a personal data processor, we may retain information if the customer has specific processing needs related to the information.
We will review and may update or amend this Policy periodically to ensure compliance with legal provisions and Jaecoo Indonesia policies. Any updates or changes will be communicated to you through the Privacy Policy page on our website or other designated media. We recommend that you periodically review our Privacy Policy and read it carefully to stay informed about and understand any changes.
To make a query, raise a concern, or exercise your data subject rights, please feel free to contact us at the following channels:
Company Name: PT Chery Sales Indonesia
Address: Jl. Wolter Monginsidi No.97, RT.1/RW.4, Rawa Barat, Kec. Kebayoran Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12180
Email Address: privacy@jaecoo.id
We take your privacy seriously and aim to respond to you within one month or within the timeline specified by the relevant local privacy protection law, after confirming your identity. If you believe that we have not adequately addressed your complaints or concerns, you have the right to lodge a complaint with a competent data protection authority.
By accepting this Policy, you acknowledge that you are fully aware of, understand, and agree to the provisions set forth in this Policy, as indicated by your usage of our website, your digital signature, clicking the "Agree" button, or through other consent methods provided by us. When you give your consent to us for processing your Data, we may also process your Personal Data on other legal grounds. Please note that withdrawing your consent will not affect the validity of any Personal Data processing carried out based on your consent prior to the withdrawal.
We place great importance on the protection of personal data of minors. Our products, websites, and services are primarily intended for adults, and we do not knowingly or intentionally collect personal data from minors. We treat anyone under the age of 18 (or the adult age set by your legitimate jurisdiction) as a child. If we become aware that we have collected personal data from a child without obtaining verifiable consent from a guardian, we will take immediate steps to delete that information. If you discover that we have inadvertently collected personal data from a child, please contact us, and we will promptly remove the relevant data.
As permitted by the Law of The Republic of Indonesia Number 27 of 2022 About Personal Data Protection, we may transfer your personal data to servers or data centers located outside of Indonesia in the course of providing our services. By agreeing to this Privacy Policy and/or using our website, it is considered that you have given your consent to such transfers. These cross-border transfers are necessary for the operation of our services and may include the processing, storage, and use of your personal data in jurisdictions that may have different data protection laws than those in your home country. To ensure the recipients of your personal data comply with the same level of privacy protection as required by applicable data protection laws and ensure the security and confidentiality of your personal data during cross-border transfers, we implement the following safeguards, include but not limited to:
Data Transfer Agreements: We utilize standard contractual clauses or other legally recognized mechanisms to govern the transfer of personal data across borders, ensuring that your data is protected in accordance with applicable data protection laws.
Your Consent: By using our services, you acknowledge and consent to the transfer, storage, and processing of your personal data in countries outside your country of residence as described in this privacy policy. We will continue to protect your personal data in accordance with this policy and applicable data protection laws.
This Privacy Policy is governed and interpreted under the laws of the Republic of Indonesia.
We use cookies (small text files placed on your computer to identify your computer and browser) and other automated tools, such as tracking pixels, to enhance the quality of service on the App. These tools help save your preferences from visit to visit and allow us to present you with a personalized version of the website. Most web browsers are set to accept cookies by default. However, you can adjust your browser settings to refuse all cookies or to notify you when cookies are being sent. Instructions on how to manage cookies in popular browsers, including Internet Explorer, Microsoft Edge, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera, are available. Please note that certain features of the site may not function properly if you delete or disable cookies